Work
Translator, Proofreader & Copywriter
Freelancer
Remote, 2012 - 2019

Leveraged bilingual proficiency in English and Portuguese to provide high-quality translation, proofreading and copywriting services to a diverse client base.

This experience was a great opportunity to hone my communication and writing skills, which later was essential for delivering exceptional customer support in global markets.

Web Designer & Front‑end Developer
Freelancer
Remote, 2019 - Present

As automated translation tools such as Google Translate and DeepL became increasingly more accurate and the number of translation projects continued to dwindle, I realized that I would soon have to find a new source of income. What better choice than my life‑long hobby?

  • Specialized in creating visually appealing and user‑friendly websites, combining solid front-end experience with a keen eye for design.
  • Developed responsive and interactive web pages and SPAs, ensuring consistent optimal performance and superb user experience across all devices and browsers.
Head Project and Community Manager
MotaWord
Remote, 2020-2021

Oversaw the management of translation projects end‑to‑end, coordinating between clients, translators and project managers to ensure timely and high-quality deliveries.

Some ways I distinguished myself by going above and beyond expectations in the exercise of my role include:

  • Completely redesigning the Project Management Dashboard's user interface, significantly enhancing workflow efficiency and saving thousands of man‑hours over the years.
  • Making key strategic suggestions for improvements across the board that would significantly impact client experience, translator engagement and project management processes.
  • Played a pivotal role in streamlining operations and enhancing productivity through technological and procedural enhancements.
Happiness Officer & Happiness Engineer
Strikingly
2023 - Present

Distinguished myself among a large pool of applicants by passing a rigorous selection process. As a Happiness Engineer, I provide advanced technical assistance with CSS and JavaScript to cater to VIP and Pro users as well as specialized graphic and web design advice. As a Happiness Officer, my main job is to make sure all of our clients are always listened to and that their needs are taken care of.

In this role, I have consistently taken the initiative and exceeded expectations by making contributions that weren't requested of me. Here are just a few examples:

  • Created a feature‑packed Chrome extension that vastly improved support agent efficiency, reducing the amount of actual work done by agents by as much as 60% while simultaneously significantly increasing customer satisfaction.
  • Redesigned the web design editor's user interface, which is the company's flagship product, significantly improving user experience as well as aesthetics.
  • Proposed several improvements aiming to streamline the ticket‑tracking workflow, migrating from Google Sheets to a dedicated website with a database and advanced search and filtering features.
  • Contributed to the company's AI‑based support solution, noticeably improving output quality and the data collection process.
  • Regularly contributed innovative ideas and solutions, driving continuous improvements in product quality and customer satisfaction across a wide range of areas.
Open to offers